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Congratulations to Cathy Irvin, Reception Services, who's been chosen as Children's Hospital Boston's employee of the month for December. During her four years behind the main lobby reception desk, Cathy has become the face of Children's to thousands of visitors. She gives every family she encounters her undivided attention and unfailing respect (always using 'sir' or 'ma'am'), and often escorts families to their appointments and gives hugs to distressed moms. The patient family thank-you letters addressed to Irvin are a testament to her outstanding service: Some write to thank her for her welcoming smile, careful answers to their questions and ability to put them at ease. One family wrote to thank her for the time she went out to get their child French toast after they asked her where they could get some.
But it's not just families who appreciate Cathy's dedication. Her main desk co-workers are grateful for her sense of camaraderie and how she frequently covers for their days off and vacations. Clearly, Irvin loves her job and it shows: Just ask anybody in Reception Services. She tells them how much she loves her job at least once a week.
To nominate a co-worker for employee of the month for exemplifying Exceptional Care, Exceptional Service standards, visit web2.tch.harvard.edu/eces/recognize.cfm. |
