Congratulations to senior phlebotomist John Beagan, who's been selected as Children's Hospital Boston's Employee of the Month for November.
Drawing blood from children isn't easy, especially if they're frightened and sick. But Beagan makes it look easy: He's got an expert technique and puts immense care into each and every blood draw. To keep patients comfortable, he enlists the help of those in other departments to assist with difficult draws, including Child Life specialists, who distract anxious children while Beagan soothes them with what a colleague calls his "aura of compassion and competence." Always empathetic, Beagan, who is also a licensed acupuncturist, takes the time to carefully assess and listen to each family before he begins, so he can tailor his approach to suit each child's needs.
Because of Beagan's consistently thoughtful approach, his colleagues look to him when a particularly fragile patient needs a lab test. Patients also seek him out: Many families returning for blood draws request him to do their procedure. "It takes a special kind of person to be successful in this job," says one of his nominators. "It takes a person who is confident in his skills, yet compassionate enough never to lose sight of the feelings of the patient and family."
If you are a Children's employee and would like to nominate a co-worker to be Employee of the Month, please visit the Exceptional Care, Exceptional Service section of the intranet and click on "Recognize an Employee for Exceptional Service."