I write to tell you that our experience at Children’s Hospital Boston has been remarkable. We’ve been treated with such care, consideration, friendliness, support and communication–I can’t begin to explain how pleased I am by the care our family has received. We have a newborn boy (10 days old!) in our care. We are officially his foster parents but will adopt him as soon as he is legally cleared. He has a relatively minor medical issue, but requires a procedure under general anesthesia. Getting consent is made extremely complicated by the nature of our son’s legal status as a "pre–adoptive" newborn.
It has meant a nauseatingly bureaucratic process, including redundant questions from outsiders about the baby’s care. Our doctors were subjected to many questions and concerns that were rooted more in risk–mitigation than in actual consideration of the baby’s care plan. But all our doctors handled the protracted, frustrating process with aplomb, professionalism and sensitivity. They are amazing ambassadors for Children’s and I have enjoyed dealing with them–despite the less–than–pleasant circumstances.
As I come from a family of health care providers and I work in public health care, I have ample context for evaluating quality of care and the nature of providers. These are some of the best with whom I have ever dealt, anywhere. I have such a wonderful story to tell others about my experience with Children’s.
With much appreciation, respect and admiration,