The following letter was sent to Anne Stack, MD, director of clinical operations, Division of Emergency Medicine
Dear Dr. Stack,
I'm writing to convey my sincere gratitude for the superb medical care that my daughter, Molly, received in the Emergency Department (ED) after she sustained a serious chest injury in a freak bicycle accident. I'm not only a pediatrician in the community, but also on staff at the Pediatric Physicians' Organization at Children's. As a local pediatrician, I'm a frequent referrer to Children's Hospital Boston's at Norwood and Longwood.
Molly had crashed her bike and landed in some heavy brush, causing a branch to pierce her left chest towards the armpit. Thankfully, she was wearing her helmet. From the moment we arrived at Children's ED, the care and concern of the staff was superb, from the friendly valet to the triage nurse who whisked us right in after we registered. It was clear that not only did the staff excel clinically, but they also were caring and sensitive toward my daughter's well being. There was a spirit of teamwork and camaraderie among the staff, who appeared to genuinely enjoy their work. Despite the bustle in the ER, we were made to feel as if Molly was their main concern.
When my patients' parents ask me what I would do if I were in their situation, I say they should go to Children's at Boston or Norwood. This time it was my daughter, and my response was the same. My involvement with Children's as a parent, not as a physician, was a unique opportunity for me to observe not only the high level of medical care that Children's is known for, but more importantly, the warmth, caring and concern of all staff we came in contact with.
Thank you for the outstanding care extended to our most precious possession, our daughter, who has recovered completely and is doing just fine.
Mitchell Pozner, MD