Congratulations to Veronica Baptiste, of Food Services, who's been selected as Children's Hospital Boston's Employee of the Month for September. Baptiste works at the Jazzman's cafè cart in the Karp building, serving up sandwiches, concocting espresso drinks and keeping things running smoothly all day long.
During the time she's worked there, Food Services has seen a customer increase of about 30 percent, which co-workers fully attribute to Baptiste's enthusiasm and stellar customer service. Not only is she prompt, accommodating, efficient and able to make a mean chai latte, she's also a friend to many. Baptiste treats customers like family, greeting them by name as they enter and leave the building and remembering people's usual orders from day to day. "She even knows that our boss likes certain foods for lunch and makes an effort to keep those well-stocked," says one regular.
When there's no line, Baptiste always takes the time to talk to people about their day or ask about a project they're working on, and sometimes gives friendly reminders to tired-looking customers to get more sleep. She's become a confidant to many—almost to the point of being a barista-therapist—and reportedly gives wonderful advice. One customer even buys coffee when she doesn't even want any just to "get uplifted by her cheer" after a chat.
It seems like everyone has a "Veronica story" to tell. "When I'm not having the best of days, she can emit happiness and nothing seems so big an obstacle," enthuses one customer. "Every time I see Veronica my whole being smiles," says another. "She always works to make others feel good by setting the example of being happy. Bravo!"
If you are a Children's employee and would like to nominate a co-worker to be Employee of the Month, please visit the Exceptional Care, Exceptional Service section of the intranet and click on "Recognize an Employee for Exceptional Service.