June 2006
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Gratitudes
This letter was sent to (l-r) Izar Garcia, Patricia Timmons and Julianne Castiello, all part of Children's Hospital Boston's Ambulatory Services Float Pool.
Keeping Children's afloat
Initiated in 2001, Children's Hospital Boston's Float Pool is an administrative resource for Ambulatory areas. Extensively trained in clinic flow, operations and customer service, floats work at front desks and administrative offices, assisting when areas are short-staffed, such as when employees are out sick, on vacation, on maternity leave, or at training. Floats can cover a position for half a day or several months. The Float Pool recently began working to accommodate Children's satellite locations, including Children's Hospital Boston at Waltham and the Martha Eliot Health Center, when possible.Thank you very much for covering the registration desk at Martha Eliot Health Center yesterday so the staff could attend the Ritz Carlton Exceptional Service Training. I understand that you worked the entire day so you could learn the process in the morning, and then cover the desk in the afternoon. Not only is this exceptional teamwork, but reinforced the Ritz message of providing excellent service. I have spoken to many members of the MEHC team who appreciated this effort more than you probably realize.
Thank you again. It was excellent collaboration.
Sincerely,
Jim Cote
Director of Ambulatory Operations
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