Congratulations to Daniel Evans, Apple systems specialist in Children’s Hospital Boston’s Information Services Department, who’s been selected as May’s Employee of the Month.
Evans doesn’t just work on Macintosh computers—he’s an Apple evangelist, singing the brand’s praises throughout the hospital while happily installing and troubleshooting Macs and other Apple products. “He’s a relentless cheerleader for Apple,” says a co-worker. “He’s the largest reason we have so many satisfied customers using its products.”
Children’s Mac use has been growing at about 20 percent a year, which means that Evans’s workload keeps expanding. But that seems to only motivate him. “He juggles his hectic schedule to accommodate or visit customers at almost any hour, helping people over the phone when they are away,” says a colleague. “And his customer service attitude is peerless.” Indeed, Evans doesn’t just fix someone’s computer or set up programs and leave them to it. After working his magic, he stays to make sure that it functions as it should, spending the whole day getting a computer to cooperate, if that’s what it takes. Then, he’ll gladly give out his cell number for people to call if they have problems.
He clearly loves his job, earning compliments from clients and coworkers alike about how impressed they are to see someone so happy to struggle with a computer glitch that would drive others bananas. And to top it off, Evans is even diplomatic in the face of his foe: He’s just as friendly when dealing with resolute PC lovers.