Congratulations to Roberta Hoffman, MSW, a social worker in the Hemodialysis Unit, who's been selected as Children's Hospital Boston's Employee of the Month for May.
After 20 years advocating on behalf of patients who need kidney transplants and children coping with kidney failure, Hoffman is still as tenacious as they come. She leaves no stone unturned when finding resources to improve patients' quality of life and to help their parents, who are often struggling to find ways to support their children. A pro at negotiating with state and local agencies, Hoffman is skilled at smoothly navigating through legal and policy systems on families' behalf. Her ace problem-solving skills often leave her colleagues in awe—so much so that even senior employees from other departments come to her for advice.
Despite her dogged approach to finding families support services, Hoffman is as respectful as she is determined—even in the face of the stickiest of red tape and the most impenetrable of bureaucracies. Respect is a quality she exudes when working with families, too. Hoffman is, according to a colleague, "an excellent listener who can truly put herself in the shoes of others," as she finds ways to ease families' enormous emotional burdens. As the point person between them and many agencies, Hoffman coordinates and manages each case as if it's her only one, making each family feel like they're her top priority. "Roberta makes difficult tasks look routine," says another coworker. "Indeed, they are for her. And she does it all with a smile."
To nominate a co-worker for employee of the month for exemplifying Exceptional Care, Exceptional Service standards, visit web2.tch.harvard.edu/eces/recognize.cfm.