|
After a hospital-wide audit of information currently distributed to patient families, it was determined that there was a need for new inpatient materials to ensure that families receive consistent, comprehensive information about their stay at Children's Hospital Boston. This month, the new hospital-wide communication plan will roll out to all inpatient families.
All patients coming to Children's for the first time will receive a pre-admission brochure, which will be mailed to their homes about two weeks before their appointment, and will include detailed directions on how to get to Children's, accommodation information, a form documenting current medications, tips on what to bring with them and more. The brochure is accompanied by an appointment reminder letter and a newly created map of the Children's campus to help them find their way around.
The second component is a welcome packet that all patients will be given once they're admitted. In addition to a floor-specific welcome letter, the packet contains information relevant to all patients and families who stay in the hospital for any period of time, including descriptions of hospital services and amenities, neighborhood activities, a who's-who glossary and a section devoted to teenage patients.
The information will be updated annually.
To see both brochures online, visit childrenshospital.org/inpatient. |
