Congratulations to Rosanne Scurti, patient service representative in the Emergency Department (ED), who's been chosen as Children's Hospital Boston's employee of the month for February.
Starting work at midnight to cover the night shift in the ED isn't an easy job. But Scurti has been doing it — cheerfully — for more than 20 years. Her teammates are so appreciative of her positivity that they've even compared her to a personalized morning greeting card, pointing out how she's always smiling, going out of her way to ask about their days and sending well wishes to their families members (whose names she never forgets). Her coworkers have also come to rely on Scurti as a fail safe, as they know she'll do anything and everything to make the ED run smoothly, including helping families call cabs, cleaning rooms and volunteering to cover the day shift (after working all night) if someone calls in sick. Scurti even calls those sick coworkers at home to see how they're feeling and to ask if they need her to fill in for them again.
Often, Scurti is the first person families see when they come in for emergency care during the night. Parents are usually flustered and anxious, and she is the picture of calm as she puts them at ease and helps them fill out their registration information. "She just exudes empathy and compassion," says a coworker. Another comment from a grateful parent says it all, "She made me feel like I was coming to her house and I was a welcome guest."
To nominate a co-worker for employee of the month for exemplifying Exceptional Care, Exceptional Service standards, visit web2.tch.harvard.edu/eces/recognize.cfm.