This letter was sent to LuAnn French, ambulatory administrative coordinator in the Department of Psychiatry.
Dear LuAnn French,
I'm writing to you in regard to an employee named Andrew Butler. I have been coming to Children's Hospital Boston for 12 years with my son, who has diabetes. We were referred to the Psychiatry department two years ago, and since day one, Andrew has been a great help—always making us feel at ease while we check in and while he re-schedules our appointments. When I have had questions, Andrew has known the answers. And when he rarely doesn't know the answer, he promptly finds out and gets right back to me.
Andrew runs that front desk with pride. He has a pleasant attitude and treats people with empathy, kindness and professionalism, while still maintaining his duties at the front desk. Sitting in the waiting room observing things, I can see how other families enjoy seeing Andrew when they come in for their appointments. I hope you understand what a diamond in the rough you have in Andrew. I also hope Children's understands the potential that Andrew has and what he has to offer. People like Andrew help make Children's name a positive one.