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Congratulations to James Hall, a dispatcher in the Operations Center, who's been selected as Children's Hospital Boston's Employee of the Month for January. Working the evening shift, Hall fields a constant stream of security, safety and engineering calls—always directing people in a helpful, calm and cheerful way. "That's not an easy task, especially when the phones are lit up like a Christmas tree with very anxious people awaiting information in an emergency," says a colleague.
Hall's even-keeled disposition has made him invaluable. "Even in difficult situations, I always know that if Jimmy answers the phone I'm going to make it through whatever emergency is happening," says a grateful regular caller. Hall's unflappable demeanor has helped in countless high-pressure situations, like when he talked an employee through the process of pulling a fire alarm when they called him in a panic. Hall treats problems big and small, from routine maintenance calls about a broken TV or a plugged sink to critical situations like chemical spills or security breaches, with the same seriousness.
Hall is dedicated outside Children's, too. This month, he's transferring over an Associate's Degree from Bunker Hill Community College to UMass Boston to put toward his Bachelor's degree in Management, which he hopes will further his goal of becoming a health care financial analyst. Until then, his colleagues are certainly more than happy to work with him in his current role. As one caller puts it, "He's my lifeline!"
If you are a Children's employee and would like to nominate a co-worker to be Employee of the Month, please visit the Exceptional Care, Exceptional Service section of the intranet and click on "Recognize an Employee for Exceptional Service." |
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