At Boston Children’s, we consider you and your child integral parts of the care team—not simply recipients of care. We specialize in family-centered treatment, which means that from your first visit to our Tethered Spinal Cord Syndrome Program, you’ll work with a team of professionals who are committed to meeting your child's medical and surgical needs while providing emotional, psychosocial and educational support for your family.
Your child’s Tethered Spinal Cord Syndrome appointment: FAQ
- How can I schedule an initial appointment with the Boston Children’s Department of Neurosurgery?
You may request an appointment by calling us at 617-355-6008 or by using our secure “Request an appointment” form.
Please be sure you have the following information on hand:
your child’s full name, address, and date of birth
your (or, if you are not the child’s parent/legal guardian, the official guardian’s) full name, address, phone number and relationship to the child
your insurance provider’s name(for example, Blue Cross Blue Shield of Massachusetts), the name of the specific plan covering the child (for example, HMO Blue), and your subscriber identification number
the name, address, and phone number of your child’s primary care physician
the name, address, and phone number of your child’s referring physician (if different from the primary care provider)
a basic summary of your child’s symptoms and medical history, including any prior surgeries or treatment procedures
- What if I don’t have a referral for my child’s appointment?
If you don’t have a referral from your child’s primary physician, you may be asked to reschedule your initial Tethered Spinal Cord Syndrome appointment until the referral comes through.
Or, you will have the option to sign a waiver and pay a $250 waiver fee. (We recommend that you pay the waiver fee by check or credit card, as this will make stopping payment easier should you get a referral by the next business day after your child’s appointment. We are able to refund your waiver fee if you call us at 617-355-60008 with the necessary referral information by noon the next business day).
If you get a referral more than 24 hours after your child’s appointment, you will have to wait for your insurance company to pay for the claim. This may take up to 90 days. Your waiver fee will be automatically returned to you once the insurance company pays the claim. (Unfortunately, since this process is fully automated, we are unable to expedite the return of the fee.) If, after 90 days, you still have not received your refund, please call our billing company at 1-800-853-8110.
What you need to know: Read through our guide for new patients and their families