We believe that exceptional medical care begins with excellent customer service. We understand that going to the hospital or doctor’s office can be a pretty scary experience for children and parents alike. So, from the moment you step into our doors, we strive to make your overall patient experience as pleasant as possible by providing excellent customer service throughout all aspects of our department.
This includes preparing your child for a difficult procedure or using coping techniques during a procedure to reduce pain, fear and anxiety.
Our doctors, nurses, specialists and other staff are not only highly-skilled, they’re also expert listeners. Each one of our staff members will make sure to communicate with you every step of the way during your child’s visit. This approach ensures that you are fully aware of all aspects of your child’s condition, recommended procedures, prescribed medicines and their potential side-effects.
Planning a visit to the Orthopedic Center at Boston Children's? Check out our Your Orthopedic Visit section for helpful information on what you can expect.
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