Heart Transplant Program Frequently Asked Questions (FAQ)

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Inpatient stays: Frequently asked questions

What will my child's room look like?

10 South: Patient rooms have one patient bed or crib. There is a shower and bathroom in each room and a curtain around each bed for privacy. Each room is equipped with a refrigerator and a safe. Each bed space has a television.

8 East: Most of the time rooms are private. (They are always private for new transplant patients.) A TV and DVD player is available.

Can I stay overnight with my child?

10 South: Yes. Each bedside space has an alcove where one adult family member can sleep at night.

You may shower and use the bathroom in your child's room.

Other children, including siblings, are not allowed to stay overnight.

Information about hotel accommodations in the area is available from the social worker on your unit, at the Information desk in the main lobby, or in the Center for Families at Farley 111.

8 East: Same as above, except that instead of an alcove space, parents have access to a chair that folds out into a bed.

How can I contact the unit when I'm away?

For 10 South and 8 East: When you are not at the hospital, you may call 617-355-8017 for 10 South and 617-355-8083 for 8 East to speak with your child's nurse. For your child's protection, information is given only to parents or legal guardians.

Please let your child's nurse know when you will be gone and how you can be reached.

When are visiting hours?

For 10 South and 8 East: Visiting hours are from noon to 8 p.m. Parents and grandparents can visit any time. Other family members and patients' friends can visit during visiting hours, although the number of visitors by the bedside may be restricted.

All visitors under 12 must stop at the Information desk in the main lobby. They will get a dinosaur sticker after being assessed for contagious (catching) diseases, then will be allowed to come up to the unit. All children must be with an adult at all times.

Parents and guardians will need to obtain an identification (ID) badge from the Admitting Office or Parking and Transportation Office (1st floor, Boston Children's Hospital Garage). Parents/guardians must wear ID at all times while on hospital grounds.

Are there special precautions we must take when visiting?

For 10 South and 8 East: To prevent the spread of germs and contagious diseases, such as colds, we ask that you do not touch any child but your own. Parents need to use hand sanitizer (Purell) or wash their hands with soap and water when entering and leaving your child’s room. This helps to protect your child.

Some children in the hospital need special protection from germs. Some children have germs that others can catch. In these cases, staff and visitors may have to wear gowns and gloves, and sometimes masks. This is called "precautions." Your child's nurse will explain precautions to you.

Are flowers allowed?

For 10 South and 8 East: Due to the needs of transplant patients, flowers or plants are not allowed on the unit.

Can we order meals through room service?

For 10 South and 8 East: Yes. A Room Service menu is located at your child's bedside.

You may also use the nutrition center/kitchen on 10 South (8E), which is stocked with drinks and snacks for patients. A microwave and ice machine are available for use.

Food from home, labeled with your name and a date, may be stored in the "patient/parent" refrigerator. Anything unlabeled will be thrown away.

There is also a cafeteria located on the first floor of the Farley building. The hours are:

  • Monday through Friday: 6:30 a.m. to 11 a.m. and 11:30 a.m. to 8 p.m.
  • Weekends and holidays: 6:30 a.m. to 11 a.m. and 11:30 a.m. to 7 p.m.

There are several restaurants in the area, as well. Au Bon Pain is located in the hospital lobby, and a food court is located in the Galleria next to the hospital.

Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

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If you have questions or would like more information, please call:

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Contact the Heart Transplant Program

The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO