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At Boston Children’s, we consider you and your child integral parts of the care team—not simply recipients of care.
We specialize in family-centered treatment, which means that from your first visit with our pediatric craniofacial specialists, you’ll work with a team of professionals who are committed to meeting your child's medical and surgical needs while providing emotional, psychosocial and educational support for your family.
Q: How can I schedule an initial appointment with the Boston Children's Hospital Craniofacial Anomalies Program?
A: You may request an appointment by calling us at 617-355-6309 or by using our online "Request an appointment" form.
Please be sure you have the following information on hand:
Q: What if I don’t have a referral for my child’s appointment?
A: If you don’t have a referral from your child’s primary physician, you may be asked to reschedule your initial appointment with our pediatric craniofacial specialists until the referral comes through.
Alternatively, you will have the option to sign a waiver and pay a $250 waiver fee. (We recommend that you pay the waiver fee by check or credit card, as this will make stopping payment easier should you get a referral by the next business day after your child’s appointment. We are able to refund your waiver fee if you call us at 617-355-6015 with the necessary referral information by noon the next business day).
If you get a referral more than 24 hours after your child’s appointment, you will have to wait for your insurance company to pay for the claim. This may take up to 90 days. Your waiver fee will be automatically returned to you once the insurance company pays the claim. (Unfortunately, since this process is fully automated, we are unable to expedite the return of the fee.) If, after 90 days, you still have not received your refund, please call our billing company at 1-800-853-8110.
Q: What should I tell my child before his appointment?
A: Your child’s age and individual circumstances may determine which information (and the amount of information) you choose to share before the initial appointment. Guidelines for a beneficial conversation might include:
Q: What should I bring to my child's appointment?
A: When you make your initial appointment, a member of the Craniofacial Anomalies Program staff will go over everything you’ll need on the day of your visit. A good checklist of take-along items should include:
Q: I would like copies of my child’s x-rays, dental films, MRIs or CT scans taken at Children’s. How can I request these?
A: All requests for films taken at Boston Children’s need to go through the hospital’s film library. You may be charged a fee, depending on the number of copies you need. Please call the film library at 617-355-6283 to place an order.
Q: I received a bill for my child’s Craniofacial Anomalies Program appointment. Who should I call with questions?
A: Please call 617-355-3397 with questions about billing.
Q: What if I have to reschedule my child’s appointment?
A: If you need to reschedule an appointment, please call 617-355-6309. (Please give at least 24 hours' advance notice whenever possible.)
Q: My child’s health problems can be overwhelming. Does Boston Children’s offer a service that can help me find the information and additional support I may need?
A: Our Center for Families is dedicated to helping families find the information and resources they need to better understand their child’s medical condition and take part in their care. All patients, families and professionals are welcome to use the center's services at no extra cost. The Center for Families is open Monday through Friday from 8 a.m. to 7 p.m., and on Saturdays from 9 a.m. to 1 p.m. Please call 617-355-6279 for more information.
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