Complex Care Service Programs and Services

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Who benefits from Complex Care Service?

  • Children with multi-system, complex medical or developmental issues who could benefit from a whole child approach to medical care
  • Caregivers and families working to balance their children's healthcare needs and developmental goals
  • Professionals and caregivers partnering to individualize and streamline a child's healthcare planning


Our clinic at the Boston main hospital location is located in the Hunnewell Building on the ground floor inside of the Children's Hospital Primary Care Center (CHPCC). Our providers see patients 5 days a week at this location.

We now have a clinic outside of Boston at three of our physician office locations:





Medical Office Building, Suite 220E
830 Oak Street
Brockton, MA 02301



482 Bedford St.
Lexington, MA 02420

781-216-2999 (new)


North Dartmouth

Boston Children's Physicians North Dartmouth
49 State Road
Nauset Building, Suite 201
North Dartmouth, MA 02747


Associated Programs

Complex Care Service professionals partner alongside specialty providers in several multidisciplinary clinics.  Please see the following links for more details.

Inpatient Services


The Complex Care Service inpatient team incorporates a comprehensive approach to caring for children when they are acutely ill. 

Our multidisciplinary team includes physicians, nurse practitioners, clinical nurse specialists, pharmacists, social workers, and case management to ensure your child receives the care that is truly needed. To promote maximal continuity of care for children with frequent and lengthy hospitalizations, attending coverage is provided by two consistent attending physicians rather than the usual model of short, infrequent blocks of care.  Having Complex Care Service physician staff care for children with multisystem chronic medical needs helps to ensure that chronic care needs are met even in the acute setting; for example, having a child with cerebral palsy fitted for orthotics or obtaining a nutritional consult for a child on long-term feeding supplements.

To help ensure a comprehensive plan, the inpatient team organizes team meetings with multiple consultants, physicians, nurses and families for each child. Decisions regarding intervention and treatment are always medically challenging, and often ethically complicated.

The model of care on the inpatient service mirrors the outpatient service in using a patient-centered team approach.  There is regular involvement in CCS rounds by social work, the nurse case manager, physical therapy and pharmacy.  Nursing staff collaborate closely with the medical team and also use a primary nursing team model of care to promote consistent care over multiple admissions.

We work together to help with a smooth transition for your child from the inpatient environment to home.


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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

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The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO