Case Management Center

Case Management Center Overview

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The Case Management Center (CMC) at Boston Children's Hospital provides a range of patient and family-centered services.

The CMC (formerly known as the Patient Care Coordination Center (PCCC) is made up of nurse case managers and a dedicated support staff.

Hours of operation:

  • Monday-Friday 830am-5pm
  • Weekends and Minor Holidays: 8a-12p

Contact Numbers:

  • Discharge Planning: 617-355-6540 
  • Utilization Management: 617-355-7188
  • Fax 617-730-0208

Our team
Our CMC team includes nurses with a variety of backgrounds, including many with advanced degrees in specialty areas such as parent-child health, public health, community health and business administration.

Many are Certified Nurse Case Managers and participate in local and national professional case management organizations. As well, our department includes several liaisons from payer organizations, community health agencies and government agencies.

Our team is divided into two groups:

  • Program-based Nursing Case Managers who provide care coordination services, including discharge planning for post-hospitalization services;
  • Centrally-based Utilization Management Case Managers who support appropriate use of and access to health care resources at Children's, including work with insurance companies to facilitate coverage of medically-necessary care. 

Case management is...

..."a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual's health needs, using communication and available resources to promote quality, cost-effective outcomes."

-- as defined by Commission for Case Manager Certification

Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

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Appointment Details
Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

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You will be contacted within 1 business day.

If you have questions or would like more information, please call:

617-355-6000 +1-617-355-6000
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