Case Management Center Overview

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The Case Management Center (CMC) at Boston Children's Hospital provides a range of patient and family-centered services.

The CMC (formerly known as the Patient Care Coordination Center (PCCC) is made up of nurse case managers and a dedicated support staff.

Hours of operation:

  • Monday-Friday 830am-5pm
  • Weekends and Minor Holidays: 8a-12p

Contact Numbers:

  • Discharge Planning: 617-355-6540 
  • Utilization Management: 617-355-7188
  • Discharge Planning Fax: 617-730-7660
  • Utilization Fax 617-730-0208

Our team
Our CMC team includes nurses with a variety of backgrounds, including many with advanced degrees in specialty areas such as parent-child health, public health, community health and business administration.

Many are Certified Nurse Case Managers and participate in local and national professional case management organizations. As well, our department includes several liaisons from payer organizations, community health agencies and government agencies.

Our team is divided into two groups:

  • Program-based Nursing Case Managers who provide care coordination services, including discharge planning for post-hospitalization services;
  • Centrally-based Utilization Management Case Managers who support appropriate use of and access to health care resources at Children's, including work with insurance companies to facilitate coverage of medically-necessary care. 

Case management is...

..."a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual's health needs, using communication and available resources to promote quality, cost-effective outcomes."

-- as defined by Commission for Case Manager Certification

Boston Children’s is so much more than a hospital—it’s a community of researchers, clinicians, administrators, support staff, innovators, teachers, patients and families, all working together to make the impossible possible. ”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital
300 Longwood Avenue, Boston, MA 02115
For Patients: 617-355-6000
For Referring Providers: 844-BCH-PEDS | 844-224-7337