Quality and Safety

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Contact the Department of Psychiatry

  • 1-617-355-6680

What is Quality Improvement?

The mission of Quality Improvement (QI), as outlined in the Institutes for Healthcare Improvement’s Triple Aim, is to improve the health of the population, enhance the patient experience of care, and reduce or control the per capita cost of care.

The Institutes of Medicine have identified six domains for improvement:

  • Safe: The patient’s safety comes first
  • Timely: Patient care is delivered in as timely a manner as possible
  • Effective: Patient care is based on the best science available
  • Efficient: Patient care avoids waste of time, money, and resources
  • Equitable: Access to care is provided to all patients in an equitable manner
  • Patient and Family-Centered: Patient care respects, responds to, and is guided by patient preferences, needs, and values

Together with the Hospital, the Department of Psychiatry is committed to delivering high-value care to all its patients.

Who we are

The Psychiatry Quality Program (PQP) provides oversight of patient safety and quality initiatives in the Department and works with each program and service to continually assess and improve patient care. Its members are:

  • Physician Director: Giuseppe Raviola, MD, MPH
  • Nurse Leader: Sally Nelson, RN, MEd
  • Quality Improvement Consultant: Laura Jarvis, BA
  • Research Data Coordinator: Emily Crain, BA
  • Informatics Specialist: Jason Kahn, PhD
  • Practice Administrator: Katie Gallagher, MA

A Focus on Patient and Family Centered Care

What is Patient and Family Centered Care?

Patient and Family Centered Care means that we try our best to understand what matters most to you and your family. We make decisions about your care along with you, and make sure that we always think about your needs, wants, and preferences. We always give you the facts and want you to be an active voice in your family's care. These things have been shown to improve a patient's health and health care (Source: US Department of Health and Human Services).

In the Department of Psychiatry at Boston Children's Hospital (BCH), we want to give ways for you and your family to get involved in making our care better. We are working on this right now in four ways:

  • Patient and Caregiver Satisfaction Surveys: We give out satisfaction surveys four times a year in our Outpatient Psychiatry Service, and on an ongoing basis in our Inpatient Psychiatry Service. We use these surveys to make changes that come right from your thoughts and ideas.
  • Integrated Clinical Information Sharing System: We are testing out an electronic system for patients and caregivers to set goals and send their clinician information about how they are feeling between clinic visits. We hope this will help clinicians, patients, caregivers, and teachers work together to help the patient feel better.
  • Families Waiting for Inpatient Psychiatric Care: Sometimes, families who need psychiatric care must first wait on an inpatient medical unit. We are meeting with families who have gone through this to find out more about their experience. We hope this will help us understand and improve what patients and families experience during their wait.
  • Psychiatry Family Advisory Council: A small group of caregivers and BCH Psychiatry staff meet four times a year to talk about how to solve issues that are important to patients and families. We hope this will make care better for you and other patients and families in Psychiatry.

You are invited to join the Family Advisory Council!

We would like to hear your ideas! We are also accepting new caregiver representatives for the Council. To learn more about patient and family centered care or the Psychiatry Family Advisory Council, or if you are interested in joining the Council, please contact the Family Advisory Council Coordinator, Emily Crain, by email at PsychiatryFAC@childrens.harvard.edu or by phone at 617-919-4642.

Your ideas are important to us, and we could not do this work without your help. Thank you for your support.

The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115 617-355-6000 | 800-355-7944

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