Department of Plastic And Oral Surgery Refer a Patient

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Admitting and transferring patients

Refer a new patient

To refer a new patient to any of our locations of care in Boston, Lexington, Peabody, Waltham or Weymouth:

  • Call 617-355-7252


Scheduled admission (elective)

If you need to schedule an admission to Boston Children's and you do not have attending privileges, please:

  • page the Coordinator of Patient Placement (COPP) at 617-355-6369
  • or, call direct at 617-355-0000

Unplanned/emergency admission

If a patient needs to be admitted to Boston Children's, but Emergency Services are not needed:

  • page the Coordinator of Patient Placement (COPP) at 617-355-6369
  • or, call direct at 617-355-0000

Transfer an unstable patient

If a patient needs to be transferred from another facility to Boston Children's Hospital, call 866-771-KIDS. An attending physician will mobilize the Critical Care Transport Team, discuss the availability of a bed and plan for interim stabilization.

Medical passport

Boston Children's has a new "medical passport" (medication list) form for patients to bring with them during their visit.

The passport is a form that referring health care providers can use to help list all of a patient's prescriptions, over-the-counter medications, herbal remedies and supplements, including dose and frequency.

How to transport a patient

Boston Children's Emergency Communications Center facilitates and coordinates emergency patient transport to the hospital. With one phone call, community pediatric providers can request:

  • Boston Children's Critical Care Transport Team
  • Transfer to Boston Children's Emergency Department or Intensive Care Unit
  • Access to Boston Children's specialists for urgent consultation

Trained communication specialists dedicated to handling emergency referrals for medical, surgical, trauma, neonatal and cardiac patients staff the Center. The Center's staff works closely with community providers (physicians, nurses, administrative staff) to mobilize the Critical Care Transport Team, discuss the availability of a bed, and plan for interim stabilization.

For Transport: 1-866-771-KIDS (toll-free)
For Information: 617-355-2170


Important Phone Numbers

Boston Children's Hospital (main number)


Emergency Communications Center

(referrals and request for transportation team)

Emergency  Medicine 617-355-6611
Trauma  Program 617-355-5400


Care areas

Admitting 617-355-6644
Ambulatory Services 617-355-7152
Assistive Technology (V/TTY) 800-848-8867
Call Center 800-355-7944
Case Management Center 617-355-6540
Center for  Families 617-355-6279
Child Protection Program Office 617-355-7979
Children's Hospital Inpatient Services (CHIPS) 617-355-7584
International Health Services 617-355-5209
Managed Care Department 857-218-3308
Medical Staff Registry 617-355-7793
Nursing  Office 617-355-7155
Page Operator 617-355-6369
Pastoral Care 617-355-6664
Patient Access Center (PAC) 617-355-6387
Patient Care Coordination Center 617-355-7086
Patient Information 617-355-6201
Patient  Relations 617-355-7673
Pediatric Physicians Organization at Children's (PPOC) 617-919-4074
Pharmacy 617-355-6803
Regional Center for Poison Control and Information 800-222-1222
Social  Work 617-355-7965


Accepted health insurances

Below is a list of the major managed care health plans accepted by Boston Children's Hospital physicians practicing at all Boston Children's locations. This list is subject to change; please check with each physician before referring a patient to confirm which plans he or she currently accepts.


  • Aetna/US Healthcare
  • Beech Street of California
  • Blue Cross Blue Shield of Massachusetts
  • CIGNA HealthCare (Healthsource)
  • Fallon Community Health Plan
  • HUGHP (Harvard University)
  • Harvard Pilgrim Health Care
  • HealthCare Value Management
  • HealthNet (BMC)*
  • Interlink Health
  • LifeTrac Network
  • Neighborhood Health Plan
  • Network Health (CPHC)*
  • Northeast Health Alliance
  • One Health Plan
  • Private Healthcare Systems
  • Pinnacle Health
  • SummaCare
  • Tufts (Unicare GIC)
  • United Health Care

In addition, Boston Children's Hospital's physicians participate in the Massachusetts Medicaid program and most traditional insurance plans. Patients may contact their carriers for specific benefit information.

For further information, please call Patient Financial Services at 617-355-3397.

*Medicaid HMO


Referral tool kit

On behalf of our entire team, we would like to thank you for your continued partnership.

Based on your feedback, we have developed map pads, phone directories and other tools to help you and your patients gain access to our specialists with ease. Our continued goal is to provide you with exceptional care and exceptional service.

Place your order or print these FREE materials.


Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

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You will be contacted within 1 business day.

If you have questions or would like more information, please call:

617-355-6000 +1-617-355-6000
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Contact the Department of Plastic Surgery

  • 1-617-355-7252
  • International: +01-617-355-5209
The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO