At Boston Children's Hospital, we understand that going to the hospital or the doctor's office can be a difficult or overwhelming experience. Our goal is to make your experience at Children's as pleasant as possible. That's why our focus is patient-centered care.
In pediatrics, patient-centered care is based on the understanding that the family is the child's primary source of strength and support, and the expert on that child's well-being. The perspectives and participation of patients and their families are an important part of the decisions made by our healthcare providers regarding each child.
Patient-centered care means that the physicians, nurses and support staff take the time to listen to each patient and family. It means educating parents about their child's condition and treatment options, supporting them emotionally, providing resources and assistance, involving the patient and family in decisions, and advising based on what is best for each individual child.
Patient-centered care leads to better health outcomes and results in patients and families feeling more satisfied with their hospital and medical care experience.