Insurance and Payment Information | Department of Neurology

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Contact the Department of Neurology

  • 617-355-6388
  • International: +1-617-355-5209
  • Schedule An Appointment:
    Monday-Friday 7:00am-8:00pm
    Saturday 9:30am-6:00pm

Health insurance plans vary widely in terms of what they cover. For example, different plans have different provisions for coverage of specialist visits and laboratory charges. We are happy to help you navigate your plan’s rules and options to make the process as smooth as possible (see “ Navigating your health insurance plan” and “Frequently Asked Questions” below).


Neurology billing and insurance: Quick reference guide

For all billing questions, please call our Neurology Business office at 617-919-4330. You can also get general information on the general Boston Children’s Hospital Financial and Billing Matters page.

Insurance card
Please bring your (or your child’s) insurance card to each visit so that we can verify that we have the correct information. If you change insurance companies, please contact us immediately so we can update our records.

Insurance Referrals
Most health plans require an insurance referral from your child’s primary care doctor to receive most other medical services. You may also need prior approval, or “authorization,” from your health plan for the service. These steps will help ensure that the costs of your visits will be covered:
  • Before starting the referral process, check with your insurance company about their rules. If you have an HMO/POS plan, chances are that you need an insurance referral from your child's primary care physician. If you have a PPO plan, chances are that you won’t need an insurance referral, but you should always check.
  • When you make an appointment with a Neurology provider, be sure to ask for the provider’s ID number or NPI number for your specific insurance. Please also confirm that the provider is a member of your health insurance network. Otherwise, you may be subject to “out of network” costs.

See more under “Navigating your health insurance plan.”

Co-pays

Most insurance companies require that families remit their co-pay at the time of the visit. Please check your insurance card for your co-pay amount. You can pay in cash (exact change only, please), by check or with a VISA, MasterCard, American Express or Discover card. ATMs are located on the first floor of the hospital. We will provide you with a receipt when you check in.

Waiver fee

If you do not have an insurance referral from your primary care provider, you will be asked to sign a waiver assuming all payment responsibility for the visit. You may be asked to pay a $50 waiver deposit. This payment will be refunded to you once your insurance company has paid for your visit.

Monthly statements

If you have a balance due, the Neurology Foundation will send you a monthly statement. A balance due usually means that your insurance company has transferred financial responsibility to you for all or part of our charges. If you do not agree with this transfer, please contact your insurance company to resolve the situation.

Billing problems and questions

For all billing questions, please call the Neurology Business office at 617-919-4330. Our hours of operation are 8:00 a.m. to 4:00 p.m. Monday through Friday, excluding holidays. We accept payment via VISA, MasterCard, American Express and Discover over the phone for outstanding balances.

Navigating your health insurance plan

The best way to learn about your specific plan is to contact your employer’s benefits office or your insurance provider. Here are some general things to know about your plan ahead of time:
  • Services covered
  • Participating health care providers, hospitals and locations covered
  • Limits on the number of times you may use certain services and timeframes under which they are covered. For example, insurance may cover a referral for one doctor’s visit that expires in 60 days.
  • Cost-sharing provisions, such as co-insurance, co-payments and deductibles. These may vary according to the service (for example, an office visit versus a lab test or imaging test).
  • Coverage of inpatient care (for example, hospitalization after an emergency visit) versus outpatient care (a doctor’s office visit)

Does my plan cover neurology care at Boston Children’s Hospital?

Ask your health insurance provider if it considers CH Neurology Foundation Inc (CHNF) — our name for billing purposes — to be in-network or out-of-network. Even if your insurance covers Boston Children’s, CHNF is not guaranteed to be covered. You can use language like this:

My child needs services from CH Neurology Foundation Inc at Boston Children's Hospital. (Explain why this is important for your child's care.)

Do you consider CH Neurology Foundation Inc at Boston Children’s Hospital to be “in-network,” a “preferred provider,” an "out-of-network or “non-preferred provider”? Will my insurance cover/pay for my child’s visit with this group?

If CHNF is in-network or a preferred provider, ask:
  • Is my specialist office visit covered?
  • What will my cost-sharing responsibility be?
  • Please explain my co-payment (co-pay) co-insurance and or deductible responsibilities.
  • Do I need referrals or an authorization for my child to receive care? 
If CHNF is out-of-network or a non-preferred provider, ask:
  • Do I need to obtain a pre-authorization, and if so, how do I get it?
  • How much of the cost of the visit(s) will I have to pay?
  • Will I need to get this pre-authorization for just the first visit, or will I need it each time if we have more visits?
  • In addition to the pre-authorization, will I need to bring a referral from my primary care physician for my child's visit?
  • If you do not provide pre-authorization, can I still bring my child to CHNF?

Other questions about billing and insurance

How do I know if my insurance is accepted?
We will bill most insurance plans, provided eligibility has been confirmed and the services anticipated are covered under your plan. In some cases, we may be considered as an “out-of-network” provider or part of a tiered network, and you may be subject to increased out-of-pocket expenses. You should always verify your benefits and coverage limitations directly with your insurance company before making an appointment.

My child has health insurance. How much do I owe?
Co-insurance, co-payments and deductibles are determined by your insurance plan; please contact your plan directly to gain a full understanding of what you may owe.

When do I pay my co-pay, co-insurance or deductible?

Co-pays are due when you check in for your scheduled visit. For all other balances, after claims are processed by insurance, you will receive a detailed statement in the mail after your visit.

How do I pay my balance?
We offer several options for your convenience:

  • Pay by mail: Pay by credit card, check or money order payable to CH Neurology Foundation Inc or CHNF. Include your patient account number and mail to: CH Neurology Foundation Inc, 55 Pond Ave Ste 103, Brookline, MA 02445 
  • Pay by phone: Call our Neurology business office at 617-919-4330 with your account number and credit card information. We accept VISA, MasterCard, American Express and Discover.
What if I can’t pay my bill in full?
We offer an interest-free and monthly payment plan. Call the business office at 617-919-4330 to make arrangements.

I made a payment, but I received another billing statement. Why?
The statement might have been sent before your payment was posted, or the bill may be for a different service date. If you call our business office at 617-919-4330, we will be happy to confirm your payment(s) and any remaining balance(s). Also, as Boston Children’s Hospital and providers bill separately, please verify the provider name that appears on the top of your bill.

What is the difference between hospital and provider billing statements?
You may receive multiple billing statements for your visit. In general, Boston Children’s Hospital bills for “room and board” and most ancillary services, such as operating and recovery room, lab fees and X-rays. Providers bill directly for professional fees such as office consultations, test interpretations and surgical fees.

I have been contacted by a collection agency. Why and what should I do?
Before an account is placed with a collection agency, you will typically receive a minimum of three billing statements from CH Neurology Foundation Inc advising you of your account balance and responsibility. If, after these statements, neither payment nor payment arrangements have been made, the account is automatically referred to a collection agency.

Will you bill both my primary and secondary insurances?
We will bill all insurance plans directly.

What are the billing office’s hours?
The office is open from 8 a.m. to 4 p.m., Monday through Friday.

We are grateful to have been ranked #1 on U.S. News & World Report's list of the best children's hospitals in the nation for the third year in a row, an honor we could not have achieved without the patients and families who inspire us to do our very best for them. Thanks to you, Boston Children's is a place where we can write the greatest children's stories ever told.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115 617-355-6000 | 800-355-7944

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