#1 Ranked Children’s Hospital by U.S. News & World Report
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There are many ways you can help children and their families get the care they need.
Health insurance plans vary widely in terms of what they cover. For example, different plans have different provisions for coverage of specialist visits and laboratory charges. We are happy to help you navigate your plan’s rules and options to make the process as smooth as possible (see “ Navigating your health insurance plan” and “Frequently Asked Questions” below).
See more under “Navigating your health insurance plan.”
Most insurance companies require that families remit their co-pay at the time of the visit. Please check your insurance card for your co-pay amount. You can pay in cash (exact change only, please), by check or with a VISA, MasterCard, American Express or Discover card. ATMs are located on the first floor of the hospital. We will provide you with a receipt when you check in.
If you do not have an insurance referral from your primary care provider, you will be asked to sign a waiver assuming all payment responsibility for the visit. You may be asked to pay a $50 waiver deposit. This payment will be refunded to you once your insurance company has paid for your visit.
If you have a balance due, the Neurology Foundation will send you a monthly statement. A balance due usually means that your insurance company has transferred financial responsibility to you for all or part of our charges. If you do not agree with this transfer, please contact your insurance company to resolve the situation.
Billing problems and questions
For all billing questions, please call the Neurology Business office at 617-919-4330. Our hours of operation are 8:00 a.m. to 4:00 p.m. Monday through Friday, excluding holidays. We accept payment via VISA, MasterCard, American Express and Discover over the phone for outstanding balances.
How do I know if my insurance is accepted?
We will bill most insurance plans, provided eligibility has been confirmed and the services anticipated are covered under your plan. In some cases, we may be considered as an “out-of-network” provider or part of a tiered network, and you may be subject to increased out-of-pocket expenses. You should always verify your benefits and coverage limitations directly with your insurance company before making an appointment.
My child has health insurance. How much do I owe?
Co-insurance, co-payments and deductibles are determined by your insurance plan; please contact your plan directly to gain a full understanding of what you may owe.
When do I pay my co-pay, co-insurance or deductible?
Co-pays are due when you check in for your scheduled visit. For all other balances, after claims are processed by insurance, you will receive a detailed statement in the mail after your visit.
How do I pay my balance?
We offer several options for your convenience:
We are grateful to have been ranked #1 on U.S. News & World Report's list of the best children's hospitals in the nation for the third year in a row, an honor we could not have achieved without the patients and families who inspire us to do our very best for them. Thanks to you, Boston Children's is a place where we can write the greatest children's stories ever told.”