Your Hospital Stay

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Visitors

We know it's important for your child to see friends and family while in the hospital. We ask that you limit visitors to your child's room to a maximum of three at a time. Make sure your child's visitors are considerate of other patients and staff, especially in regard to noise. Parents are responsible for their other children during visiting hours.

In an effort to stop the spread of illnesses like seasonal flu, visiting hours are occasionally limited to parents and guardians only. You will be notified if this happens.

Please notify staff on your child's unit in advance when arranging for entertainers or special guests. Visitors may not bring electrical appliances into the hospital.

Parents and guardians should wear ID badges to identify them as such as they move about the hospital. IDs are available at the front desk.

Friends and family members who are suffering from or have been exposed to any contagious diseases, such as a cold or chicken pox, should not visit the hospital.

Visitors under the age of 12 must be screened for exposure to any known contagious diseases, such as chicken pox or measles, before coming to inpatient floors. Visiting children will be given a dinosaur sticker to be worn at all times when they are in the hospital to show they have been screened.
 

Sleeping at the hospital

If your child is hospitalized overnight at Boston Children's Hospital, one parent can stay with the child in his or her room. Chairs in most patient rooms fold out into cots, and some rooms have beds built into the window alcoves.

There are showers in each patient room (except for the Intensive Care Units) for parents to use, and lockers and safes may be available where you can secure valuables. Laundry facilities are located on the first floor of the Farley building. The unit provides towels and bed linens, and toiletries can be purchased at the CVS in the main lobby.

Please notify your child's nurse if you would like to stay overnight in your child's room.

Additional sleep spaces and shower facilities are available for parents of patients in the Medical/Surgical Intensive Care Unit (MICU), Newborn Intensive Care Unit (NICU), and Cardiac Intensive Care Unit (CICU).

Sleep spaces are available on a first-come, first-served basis for parents of patients in the ICUs. Parents can request a sleep space room or shower access in the Center for Families.

Room service

Open daily, 7:30 a.m. to 6 p.m.
Phone: 617-355-FOOD

Our in-room food service for patients features a room service style menu. A limited selection of kosher and Halal meals are available for patients with restricted diets. Please ask your child's nurse for help in ordering these meals. Check with your child's nurse before bringing your child food from outside the hospital.

Internet access

High-speed access
To help you stay connected with your life beyond the hospital, Boston Children's has high-speed Internet access in every inpatient public area in the main hospital building. Children in the hospital can easily stay in touch with friends, relatives and their teachers.
 

Wireless access
Free Wifi enabled areas has been added throughout the hospital including:

  • inpatient public areas
  • outpatient waiting areas
  • main cafeteria
  • Center for Families
  • Patient Entertainment Center

The Patient & Family Wireless Hotspots include a content filter with a blocking profile, which prevents access to offensive and illegal websites.
 

Computers
Computers are not provided by the hospital, but patients or families who bring their own laptop computer can connect to the Internet free of charge. If you do not have your own computer, computers and Internet services are available:

  • for patients in the resource or activity room located on each inpatient unit of the main hospital
  • for parents in the Center for Families? 
     

Wireless hotspots terms of use

  • Boston Children's Patient & Family Wireless Hotspots are intended for the exclusive use of Boston Children's patients, family members, employees and visitors with legitimate hospital business.
  • Boston Boston Children's Hospital is not responsible for any hardware or software issues that may arise while using a Patient & Family Wireless Hotspot.
  • By accessing a Boston Children's Patient & Family Wireless Hotspot, you assume all risk and responsibility for using this system.
  • Boston Children's Patient & Family Wireless Hotspot is not intended to create a secure environment during public use. Because this is an open public network, we recommend that subscribers use personal antivirus, firewall and virtual private network (VPN) software on their devices if security is a concern.
     

Questions

Where can I access a patient & family wireless hotspot?
There are WiFi enabled areas for patients and families in the inpatient and outpatient areas, the main cafeteria, the Center for Families, and the Patient Entertainment Center.

What if the signal is weak in the location where I'm working?
Although WiFi is enabled in many areas around the Hospital, the signal may be stronger in some locations. For example, you may need to move away from the windows where the signal may be weaker.

Will my connection time out after a few minutes of inactivity?
The system times out after 15 minutes of inactivity

Is this network secure?
Because this is an open public network, we recommend that you use personal antivirus, firewall and virtual private network (VPN) software on your device if security is a concern.

Tutoring

Boston Children’s provides tutoring for eligible students. Ask your nurse or child life specialist for more information.

Next: Patient Activities

Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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You will be contacted within 1 business day.

If you have questions or would like more information, please call:

617-355-6000 +1-617-355-6000
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Contact the Orthopedic Center

  • 617-355-6021
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The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO
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