The Orthopedic Center at Boston Children's Hospital is one of the busiest pediatric orthopedic practices in the country. Whether this is your first visit to Boston Children's or one of many, we know the experience can be stressful for your child and family.
Planning ahead and being prepared helps ease the way and decrease your wait. Based on feedback we have received from patients, we have included some helpful information and tips on requesting an appointment, what to bring with you, where we see patients, and the types and locations of tests that your child might need.
When in doubt, please call 617-355-6021, and press option #2.
One of our ambulatory service representatives will be happy to answer your questions quickly and thoroughly. We look forward to serving you.
Going Above and Beyond for Patients
For Boston Children's Orthopedic Center, customer service has long served as a key component to delivering exceptional care. The department conducts patient satisfaction surveys, encourages outstanding customer service through its Gold Star program and even developed a concierge service--all in an effort to improve the overall patient experience.
As one of the first comprehensive, interdisciplinary programs for the treatment of children with orthopedic problems--and ranked in the top three for orthopedic care by U.S. News Media Group's 2012-2013 edition of America's Best Children's Hospitals --it's also one of the busiest in the nation. Its bustling clinic on Fegan 2 can serve as many as 300 patients a day. This overwhelming demand, combined with the fact that the department never turns away individuals in need of urgent care, means that patients can sometimes experience extended wait times.
In an effort to bring customer service to the next level, Orthopedics became the first department in Children's to implement a customer service coordinator position, hiring Krystal Spencer (above), a former ambulatory service representative, to assume the role. As the new customer service coordinator, Spencer serves as a friendly point of contact for busy families and lends a helping hand to ensure that their visit is as pleasant as possible... Read full story