Patient Resources

LIke ThisLIke ThisLIke ThisLIke ThisLIke This

physician and childHere at the Boston Children's Heart Center, we recognize that every patient (and heart) with a congenital cardiac defect is unique.

We will work with you to develop a customized treatment plan that meets your particular needs, and we'll be here to guide you through the decision-making process. We walk every step of the way with families—before, during and after medical and surgical treatments.

We acknowledge family members as a vital component of the care team and welcome them on the patient care units.  When away from the units, family members may call any time to speak with a nurse. 

We also offer a variety of parent-to-parent and patient-to-patient mentoring programs, and every patient’s care plan incorporates educational resources and mental and emotional health support, too.

Making an appointment

If your child has been diagnosed with a heart condition, the first step is to schedule an appointment. Please contact us between 8:30 a.m. and 5 p.m., Monday through Friday, at 617-355-4278.

You can also call either of these numbers to: 

  • Confirm or reschedule an appointment
  • Refill a prescription
  • Speak with a Heart Center nurse
  • Get directions to the hospital

Coming here

familyWhen your child comes to Boston Children's, she may need:

  • an outpatient procedure
  • an inpatient procedure
  • a same-day admission

show_more_start

Outpatient procedures

For outpatient procedures, your child arrives at the hospital and can usually go home the same day.

Inpatient procedures

For inpatient procedures, your child will be admitted to the hospital a few days before her procedure and will be assigned a patient room on 8 East, our cardiac inpatient unit. Your child's procedure and diagnosis will determine how long the hospitalization will be. We will make every effort to keep her length of stay in the hospital as short as possible while keeping her health and well-being our top priority.

patientSame-day admissions

Your child's procedure will be performed the same day you arrive at the hospital and your child will be admitted to the hospital after the procedure. Your child will not have to stay in the hospital the night before surgery. Any tests needed before the procedure will be done during a clinic visit a few days before surgery.

We notify all families ahead of time about which type of appointment they will need. Our staff will also answer any questions that may come to mind. 

For more information on any type of patient admission, please call us at 617-355-4278. 

show_more_end

Care locations

Each care location within the Boston Children's Hospital Heart Center is designed to help patients and their families feel more comfortable during their visit. In each area, you’ll find just the right combination of experts and resources to provide the care that your family needs.

show_more_start 

The Cardiology Outpatient Clinic: Farley 2

  • Located on second floor of the Farley Building
  • In addition to providing outpatient services, the clinic also performs many inpatient tests, such as electrocardiograms (EKGs) and echocardiograms (ECHOs). Read more about our Cardiology Outpatient Clinic.

The Inpatient Unit: 8 East 

  • Located on the eighth floor of the Main Building
  • This 28-bed unit is where our patients stay if they need to be in the hospital overnight, as when they’re admitted for an inpatient cardiac catheterization. Patients may also be transferred here after they are discharged from the Cardiac Intensive Care Unit. Read more about the Cardiac Inpatient Unit.

The Cardiac Intensive Care Unit (CICU): 8 South 

  • Located on the eighth floor of the Main Building
  • After cardiac surgery, patients receive their care in our cardiac ICU. Patients who require intensive treatment, but not surgery, are also cared for here. Read more about our CICU.

The Cardiac Catheterization Laboratory: 6 South 

The Operating Rooms (or Surgical Suites)

  • Located on the third floor of the Main Building
  • These surgical suites are reserved and outfitted specifically for our cardiac patients.

show_more_end  

Financial services

If your child is being admitted to Boston Children's Hospital and you are not sure of your health insurance benefits, please call the number on the back of your insurance card, and they will give you the details of your plan.

show_more_start

  • Adding a new child to your insurance - If you are the insurance guarantor (the person financially responsible) for a newborn, you must add your new child's name to your insurance within 30 days of birth.
  • Elective procedures - All patients electively scheduled will be referred to the Patient Access Center (PAC) for insurance authorization. If we are unable to obtain insurance authorization, your elective admission may be postponed.
  • Long-term hospitalizations - If your child is in the hospital for more than a calendar month, your child may be entitled to SSI (Supplemental Security Income) Disability. Speak to your social worker for additional insurance opportunities.

International patients

For families residing outside of the United States, please contact Boston Children's Heart Center at +01-617-355-4278 or heart@childrens.harvard.edu.

Billing

You will receive a minimum of four bills after your child's surgery. These will be from your child's:

  • Cardiologist
  • Cardiac surgeon
  • Anesthesiologist
  • The hospital

In addition, if your child is seen by another physician from a department other than cardiovascular, you will receive a bill for those services, as well.

For questions about patient billing, call 617-355-3397.

Financial assistance

If you do not have insurance, or if you need financial assistance, call 617-355-7201.

show_more_end

Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

Patient Information
Date of Birth:
Contact Information
Appointment Details
Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
Please complete all required fieldsThis department is currently not accepting appointment requests onlineThis department is currently not accepting appointment requests online

Thank you.

Your request has been successfully submitted

You will be contacted within 1 business day.

If you have questions or would like more information, please call:

617-355-6000 +1-617-355-6000
close
Find a Doctor
Search by Clinician's Last Name or Specialty:
Select by Location:
Search by First Letter of Clinician's Last Name: *ABCDEFGHIJKLMNOPQRSTUVWXYZ
More optionsSearch
Condition & Treatments
Search for a Condition or Treatment:
Show Items Starting With: *ABCDEFGHIJKLMNOPQRSTUVWXYZ
View allSearch
Visitor Information

Visit the Heart Center Facebook community today!

Donate to Boston Children's

Support Boston Children's Heart Center

Contact the Heart Center

The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO
Close