Talking About Transforming Tomorrow

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As Boston Children’s Hospital looks towards the future, we’ve asked staff from across all corners of the hospital what they’re most excited about in the proposed evolution of our Longwood Campus.

Patricia Hickey, PhD, MBA, RN, FAAN, VP of Cardiovascular/Critical Care Services, and the Cardiac Pre-Op Nurse Practitioners


Patricia Hickey, PhD, MBA, RN, FAAN, VP of Cardiovascular/Critical Care Services, and the Cardiac Pre-Op Nurse Practitioners

  • What are you most excited about in Boston Children's plans for the future? Our collective vision! We’re all working to create a world-class physical facility to support our extraordinary teams as they deliver excellent care and service to our patients and their families now, and well into the future.

  • What part of our plans will help your team be even more effective? The knowledge that Boston Children’s believe in them and are inspired by their contributions. Their input has been key to the design and development of the new facility and their new, more spacious work environment. When patients and families are highly satisfied, staff are highly satisfied—those outcomes are inextricably linked.

  • What part of our plans will benefit patients and families the most? All of it: from more convenient access, to all the new, more convenient patient and family-centered systems and, of course, the world-class talent and innovative therapies that will be bolstered and continue to thrive in the new environment.

"When patients and families are highly satisfied, staff are highly satisfied—those outcomes are inextricably linked.”





Richard L. Robertson, MD, Chief, Department of Radiology, and Sharon Silk, MPH, Administrative Director of Radiology

Richard L. Robertson, MD, Chief, Department of Radiology, and Sharon Silk, MPH, Administrative Director of Radiology

  • What are you most excited about in Boston Children's plans for the future? We are most excited about the ability to modernize our imaging facilities to be able to improve the quality and safety of imaging, and the experience for our patients and families. Many of the most important imaging technologies were developed after our current department was constructed and have been retrofitted into existing, spaces that do not adequately meet either our existing or anticipated future needs. To continue to be able to provide the highest level of imaging services requires major changes in the way in which the imaging department is configured and can only be adequately addressed through the proposed new buildings and renewal efforts.

  • What part of our plans will help your team be even more effective? We will be centralizing imaging procedure anesthesia prep and recovery within the department and reconfiguring the imaging modalities that often require anesthesia services for the exam to be distributed around the central prep/recovery space. This will be both safer for patients and more operationally efficient. At the same time, we will be able to “right size” our exam rooms to more safely care for children with complex medical conditions requiring medical support during imaging. Increasing the exam room size is a high safety priority for our department. In addition, we will be centralizing the check in and waiting space so that patients will only have one location to stop when coming to Radiology. This will help with our patient experience and way finding for patients and families.

  • What part of our plans will benefit patients and families the most? The most visible change to the department for patients and families will be consistent child-friendly themes throughout the department. We are engaging a company that works to develop themes within exam rooms and adjacent spaces that will help to create a more relaxing and less stressful environment for our patients and their families.

“To continue to be able to provide the highest level of imaging services requires major changes…and can only be adequately addressed through the proposed new buildings and renewal efforts.”







Allison Scobie-Carroll, LICSW, MBA, Director of Social Work

  • What are you most excited about in Boston Children's plans for the future? It is thrilling to imagine how the expertise, talent and dedication of our staff, with essential input from patients and families, will be actualized in these incredibly complex new structures. I have been privileged to be at the table while certain aspects of the plan are considered and am always struck by the depth and detail of thoughtful consideration that is required for each element of the project. I imagine the greatest source of satisfaction will come for the teams at the center of these advancements, when patients and families are able to benefit from the improved care that is at heart of our expansion’s mission.

  • What part of our plans will help your team be even more effective? The provision of care in rooms where social work staff can meet privately with families will literally transform social work practice. In addition to allowing families to engage social work support at the bedside without worries about confidentiality, it also allows those interactions to unfold in a manner that is not compromised by concerns about disturbing other families who are confronting their own challenges. I have no doubt that social workers will be able to provide higher quality support to more patients and families when less time is spent searching for a quiet space or opportune moment to confer with families.

  • What part of our plans will benefit patients and families the most? While I am sure that the beauty of the facility will certainly be a source of excitement, I think that the privacy afforded by the single rooms will allow patients to recover and heal more quickly, while reducing the stress experienced by their parents or caregivers.

"I have no doubt that social workers will be able to provide higher quality support to more patients and families when less time is spent searching for a quiet space or opportune moment to confer with families."

We are grateful to have been ranked #1 on U.S. News & World Report's list of the best children's hospitals in the nation for the third year in a row, an honor we could not have achieved without the patients and families who inspire us to do our very best for them. Thanks to you, Boston Children's is a place where we can write the greatest children's stories ever told.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115 617-355-6000 | 800-355-7944

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