I am an adult patient at Martha Eliot. How do I transition my care to a new provider?
Your MEHC primary care team will have more information as to which centers are accepting patients and you can discuss this at your next scheduled visit. If you do not have an appointment scheduled, please schedule one as soon as possible to discuss this directly with your care team. We are planning to transition all adult patients by June. You may also call the helpline at 1-855-281-5730 to call to discuss your questions, concerns and needs.
What services do the clinics at Martha Eliot Health Center provide?
We are no longer accepting new adut patients, however, we will continue to provide care to children and adolescents at Martha Eliot. Our health care team provides medical, nutritional, mental health care and optometry services. Our team includes doctors, nurse practitioners, registered nurses, nutritionists, social workers, and mental health counselors.
What languages are spoken at the clinic?
We have interpreter services available for all languages including American Sign Language.
Who can I call if I do not have health insurance or a problem with my health insurance?
Please call our financial counselors at (617) 971-2100.
What insurance does the clinic accept?
We are listed on almost all insurance plans. If you are not sure if Martha Eliot Health Center accepts your insurance, please call us at (617) 971-2100.
When is the clinic open?
Mondays, Tuesdays, Wednesdays, and Fridays: 8:00am to 5:00pm
Thursdays: 8:00am to 7:00pm
Saturdays: Once a month, from 9:00am to 1:00pm
Where is the clinic located?
The clinic is located at 75 Bickford Street in Jamaica Plain, next to the Stop and Shop on Centre Street.
Where do I park?
Free parking is available in front of the health center.
What are the public transportation options?
We are conveniently located near the Jackson Square T stop on the Orange Line, as well as bus routes 39, 41, and 14 (14 stops at Jackson Square).
When should I come to my appointment?
Plan to arrive to the appointment 30 minutes early. This will give you time to get to the appointment, register with the front desk and fill out questionnaires as needed.
How do I schedule an appointment?
Call (617) 971-2100 or go online at https://www.childrenshospital.org/mehc and select “Request an appointment”
What if I need to change or cancel my appointment?
Please call us at (617) 971-2100 to change your appointment. We ask that you call as far in advance as possible, as we may not be able to reschedule you at the time you want without enough notice.
What should I bring to my appointment?
Please bring the following to your appointment:
- Insurance card
- Bottles of medications
If it is your first visit, please make every effort to bring a copy of your vaccine record and any other health records from other clinics and hospitals.
How do I get medical records from another hospital?
Please contact the medical clinic or hospital where you received services to request your records.
How do I get prescription refills?
- Your scheduled appointment with your medical provider is the best time to request prescription refills.
- If you have less than 7 days of medications left before your next appointment, call (617) 971-2100. Please have all your medications and pharmacy information available at the time of your call.
- It may take up to 72 hours (3 days) for completion of your medication refill request.
What should I do if I get sick or have a medical problem when the clinic is closed?
Call (617) 971-2100 and our answering service will assist you.
What if I have a medical emergency?
If you have a medical emergency you should call 911 or go to the nearest Emergency Room for assistance.