FAQ

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Services

What services are offered at Boston Children's at Martha Eliot?

We will provide care to children, adolescents and young adults at Boston Children's Primary Care at Martha Eliot.  Our health care team provides medical, nutritional, mental health care and optometry services. Our team includes doctors, nurse practitioners, registered nurses, nutritionists, social workers, and mental health counselors.

What languages are spoken at the clinic?

We have interpreter services available for all languages including American Sign Language.

What insurance does the clinic accept?

Most of the major insurance plans cover care at Boston Children's Primary Care at Martha Eliot. If you want to check to see if your insurance is accepted, please call us at 617-971-2100.

Hours

When is the clinic open?

Monday  8:30 a.m. - 5:30 p.m.

Tuesdays 8:30 a.m. - 5:30 p.m.

Wednesdays 8:30 a.m. - 5:30 p.m.

Thursdays: 8:30 a.m. - 7:00 p.m.

Friday  8:30 a.m. - 5:30 p.m.

Location

Where are you located?

Boston Children's Primary Care at Martha Eliot is located at 75 Bickford Street in Jamaica Plain, next to the Stop and Shop on Centre Street.

Where do I park?

Free parking is available in front Boston Children's at Martha Eliot.

What are the public transportation options?

We are conveniently located near the Jackson Square T stop on the Orange Line, as well as bus routes 39, 41, and 14 (14 stops at Jackson Square).

Appointment

When should I come to my appointment?

Plan to arrive to the appointment 30 minutes early. This will give you time to get to the appointment, register with the front desk and fill out questionnaires as needed.

How do I schedule an appointment?

Please call the main line at 617-971-2100

What if I need to change or cancel my appointment?

Please call us at 617-971-2100 to change your appointment. We ask that you call as far in advance as possible, as we may not be able to reschedule you at the time you want without enough notice.

What should I bring to my appointment?

Please bring the following to your appointment:

  • Insurance card
  • Co-payment
  • Bottles of medications

If it is your first visit, please make every effort to bring a copy of your vaccine record and any other health records from other clinics and hospitals.

How do I get medical records from another hospital?

Please contact the medical clinic or hospital where you received services to request your records.

How do I get prescription refills?

  • Try to call one week prior to running out of medication. 
  • Call 617-971-2100. Please have all medications and pharmacy information available at the time of your call.
  • It may take 48-72 hours (3 days) for completion of your medication refill request. In the event of an urgent refill request, ask to speak to a nurse. 

Emergencies

What should I do if I get sick or have a medical problem when the clinic is closed?

Call Boston Children's Primary Care at Martha Eliot at 617-971-2100. The best times to call are from 9:00 a.m. to 5:00 p.m., when we are open. For urgent medical problems after hours, weekends and holidays, please call the main line at 617-971-2100. You will be transferred to the answering service. The on-call nurser will respond and address your concerns or let you know if the on-call doctor will need to be contacted.

What if I have a medical emergency?

Go to Boston Children's Emergency Department or the nearest Emergency Department. Tell the staff that you/your child is a patient at Boston Children's Primary Care at Martha Eliot. Remember to bring your insurance card if you have one.


Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

Thank you.

Your request has been successfully submitted

You will be contacted within 1 business day.

If you have questions or would like more information, please call:

617-355-6000 +1-617-355-6000
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